Start_Incident Task_Log Gateway_Merge_Triage Task_Triage Gateway_Can_Resolve Task_Provide_Fix End_Resolved_T1 Task_Customer_Update End_Incident_Closed Task_Investigate Timer_SLA Task_Escalate_Lead Gateway_Need_Info Task_Request_Clarify Gateway_Merge_Dev Task_Develop_Patch Task_Run_QA Gateway_QA_Pass Task_Deploy_Hotfix